This Privacy Policy explains how 9apeso collects, uses, stores, and protects the personal information of players registered on our platform. Your privacy matters to us, and this document tells you exactly what we do with your data.
9apeso ("we," "our," or "the Platform") is committed to protecting the privacy and personal data of all registered players. This Privacy Policy ("Policy") describes how 9apeso collects, processes, stores, shares, and protects personal information in connection with your use of the 9apeso online casino and sports betting platform at 9apeso.club.
This Policy is issued in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (Philippines), its Implementing Rules and Regulations, and the directives of the National Privacy Commission (NPC) of the Philippines. 9apeso also adheres to applicable PAGCOR data governance requirements for licensed online gaming operators.
By registering an account with 9apeso, you acknowledge that you have read, understood, and agree to the data practices described in this Policy. If you do not agree, you must not register an account or use the Platform.
9apeso is the data controller responsible for your personal information collected through the Platform. As data controller, 9apeso determines the purposes and means of processing your personal data and is accountable for its lawful handling.
For all data privacy enquiries and requests, you may contact 9apeso's designated Data Protection Officer (DPO) at the contact details provided in Section 15 of this Policy.
9apeso collects the following categories of personal data from or about you:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | KYC verification, age compliance |
| Contact Data | Philippine mobile number, email address | Account management, 2FA, support |
| Financial Data | GCash number, bank account details, transaction history | Deposits, withdrawals, AML compliance |
| Technical Data | IP address, device type, browser, session data | Security, fraud detection, platform optimisation |
| Usage Data | Game history, bet amounts, login timestamps, session duration | Account records, responsible gaming, regulatory reporting |
| Communications Data | Support chat logs, email correspondence | Customer service, dispute resolution |
9apeso does not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, health data, or biometric data) unless expressly required for regulatory compliance, in which case additional consent will be sought.
9apeso collects personal data through the following means:
9apeso uses your personal data for the following purposes:
To create and manage your 9apeso account, verify your identity and age (21+), process deposits and withdrawals, and provide access to games and platform features.
To comply with obligations under the Data Privacy Act of 2012, PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and other applicable Philippine laws and regulations. This includes mandatory reporting to regulators and law enforcement where required by law.
To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other illegal or prohibited conduct on the Platform.
To monitor player behaviour for signs of problem gambling and to administer responsible gaming tools including deposit limits, session controls, and self-exclusion in accordance with PAGCOR requirements.
To respond to your enquiries, resolve complaints and disputes, and maintain records of support interactions for quality assurance purposes.
To analyse usage patterns, troubleshoot technical issues, and improve the performance, security, and user experience of the 9apeso platform.
To send you promotional offers, bonus notifications, and news about 9apeso — but only where you have provided consent to receive marketing communications. You may withdraw consent and unsubscribe at any time through your account settings or by contacting customer support.
9apeso processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012:
9apeso may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:
All third-party service providers engaged by 9apeso are required to process your data only for the purposes for which it was shared, and to implement appropriate technical and organisational measures to protect it.
9apeso uses cookies and similar tracking technologies (including web beacons and local storage) to maintain your session when logged in, remember your preferences, and collect technical and usage data for security and performance purposes.
You may control cookie settings through your browser settings, though disabling strictly necessary cookies may impair Platform functionality, including the ability to log in.
9apeso retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
After the applicable retention period, personal data is securely deleted or anonymised in accordance with 9apeso's data deletion procedures.
9apeso implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in harm to affected players, 9apeso will notify the National Privacy Commission and affected individuals within seventy-two (72) hours of becoming aware of the breach, as required by the Data Privacy Act of 2012.
Under the Data Privacy Act of 2012, registered players have the following rights with respect to their personal data held by 9apeso:
To exercise any of the above rights, contact 9apeso's Data Protection Officer at the details in Section 15. 9apeso will respond to all verified data rights requests within thirty (30) calendar days.
If 9apeso becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be deleted in accordance with our data deletion procedures, and any deposited funds will be returned to the original payment source following verification.
If you are a parent or guardian and believe that a minor has registered an account with 9apeso, please contact us immediately at the details in Section 15 so that we can take appropriate action.
Your personal data is primarily processed and stored on servers located within or accessible from the Philippines. In limited circumstances, personal data may be transferred to and processed in other countries — for example, where 9apeso uses cloud services or third-party providers with overseas infrastructure.
Where such transfers occur, 9apeso ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections provided by the Data Privacy Act of 2012, including contractual data processing agreements with third-party processors that incorporate standard data protection clauses.
9apeso may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, 9apeso will provide notice to registered players through the Platform or by email to the address on file, prior to the changes taking effect.
Your continued use of the 9apeso platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. The "Last Reviewed" date at the top of this Policy indicates when it was most recently updated.
For any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 9apeso, please contact our Data Protection Officer:
If you are not satisfied with 9apeso's response to your data privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines (NPC). Information on filing a complaint with the NPC is available on the NPC's official website.
For general support enquiries unrelated to data privacy, please use the same contact email above with an appropriate subject line. Support is available 24/7.
Six concrete measures behind the 9apeso data protection commitment
All data transmitted between your device and the 9apeso platform is encrypted using industry-standard 256-bit SSL/TLS. Your login credentials, financial details, and personal information cannot be intercepted in transit.
9apeso does not sell, rent, or trade your personal information to any third-party marketer, data broker, or advertiser — ever. Your data is used only to provide the services you signed up for.
9apeso is fully compliant with Republic Act 10173 — the Data Privacy Act of 2012 — the primary Philippine law governing personal data protection. Your rights as a Filipino data subject are fully respected.
9apeso has a designated Data Protection Officer who is accountable for all data privacy matters — handling access requests, breach notifications, and NPC compliance. You have a named contact for all privacy concerns.
Access, rectification, erasure, portability — your full suite of data subject rights under the Data Privacy Act is honoured by 9apeso. Submit a request and receive a response within 30 calendar days.
In the unlikely event of a data breach affecting your personal information, 9apeso will notify you and the NPC within 72 hours, as required by law — not weeks later, not in buried footnotes.
Your personal data is protected, your rights are respected, and your information will never be sold. That's the 9apeso commitment. Ready to enjoy slots, live dealer, PBA betting, and more? 21+ players only. Minimum deposit ₱100 via GCash.
By registering, you confirm you are 21+ and agree to the 9apeso Privacy Policy and Terms & Conditions. Gamble responsibly.